8345 NW 66th St, Miami, FL 33195, USA
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Native Instruments offers free shipping worldwide in many countries (Not applicable on Free Products). In other areas, shipping costs apply. Find detailed information here.
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card and by PayPal.
The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software and We Don’t store your credit card or debit card information, Other data like name and address are store into our secure database.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.