8345 NW 66th St, Miami, FL 33195, USA

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Native Instruments offers free shipping worldwide in many countries (Not applicable on Free Products). In other areas, shipping costs apply. Find detailed information here.

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card and by PayPal.

How long will delivery take?

The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software and We Don’t store your credit card or debit card information, Other data like name and address are store into our secure database.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

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